RMS User Suggestions
223 results found
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Log all changes to profiles in the Audit Trail
This is a suggestion. When changes are made in the Profiles, the Audit Trail does not show every change. I feel it would be very important to have every/any change shown in the Audit Trail and who made the change.
1 vote -
RMS IBE offers the choice to display net rates instead of gross rates prior to adding them to the cart.
I wanted to bring to your attention a critical update that we believe would greatly enhance the user experience on the RMS IBE platform and improve our competitiveness in the market.
Currently, our system displays rates at the gross amount without explicitly indicating whether taxes are included. This lack of transparency becomes apparent only after customers proceed to add reservations to their carts. In contrast, many OTA platforms prominently display net rates and specify that taxes are excluded.
In today's fast-paced society where consumers are quick to compare prices, this discrepancy poses a significant challenge for us. We have concerns…
1 vote -
Optimization for Available unsold Nights
Since we are a seasonal business, getting the most out of the 3 months is important. We spend hours each week going through the booking chart moving reservations to back up other reservations within the same site type. Therefore there are no "holes" and hoping to move the reservations so guests do not have to jump from one cottage to another, in order to stay with us 3 nights. It would be nice if managers had the ability to hit 1 button that states "optimize" so that it would shuffle the sites to open up longer stays in a row.…
1 vote -
Adding additional guests on Guest Portal
This has caused a major pain with duplicate accounts and we have to merge all the time because the same phone number or email was used. When adding a guest, it would be nice if it asked if it was a child, spouse, etc. When quests add their children, they end up adding their phone and email addresses. It would be nice if it was intuitive enough to put age or DOB for a child. Offer n/a if that is possible. Not always assuming each guest is an adult. I am including this comment from one of our guests that…
1 vote -
Mandatory Fields, need to be mandatory on online reservations.
Each company has mandatory fields that have to be completed when making a reservation. What I do not understand is when guests make an online reservations, Those fields are not mandatory to them. Example: They do not have to fill in kids, vehicles, or pets. It is very frustrating to get called in the middle of the night because they have a 2nd vehicle coming in and only 1 pass was given.
1 vote -
Would like to be able to see if guests have a saved cc token on the In/Out Movement Screen
Instead of having to click into a booking to check who we need to collect CC information from, could simply view from In/Out Movement Screen all in one place
2 votes -
Bulk status change
Ability to change reservation status via the In/Out movement page. Similar to selecting multiple reservations and 'checking in' all at once.
1 vote -
Can you provide a comprehensive list of documents required for GST registration for different types of businesses?
The documents required for GST registration vary based on the type of business entity. For individual proprietors, documents include PAN card, Aadhaar card, passport-sized photograph, and proof of business ownership (e.g., rent agreement or property documents).
Partnership firms require partnership deed, PAN card of partners, and identity/address proofs. Companies need incorporation certificate, memorandum/articles of association, PAN card of directors, and identity/address proofs. Additionally, all businesses must provide proof of the principal place of business (e.g., utility bills or rent agreement), bank account details, and digital signature (for companies/LLPs). Verification documents should be accurate and up-to-date to facilitate smooth registration.
Read…
1 vote -
Add Search by Guest Name to Balance Transfer and Charge Transfer
Ability to search guest names in credit and balance transfer function
I would like the ability to search for guest firts name and last name in the credit and balance transfer functions to avoid having to first seperatly find the account number and then come back to this function to perform the transfer.
4 votes -
Email Receipt on Payment by RMS Pay By Link
Automated payment receipt when customers us a pay-by-link
When a customer uses a pay-by-link that is sent to them via sms it would be really helpful if a receipt of the payment could be sent automatically.
1 vote -
Add Next Arrival in Area on the Clean Screen Task View
See next arrival on task view, so that we can allocate prioritized rooms
on the clean screen it would be great to see next arrival on the task view, this would make it easier to allocate prioritized rooms to staff.
we can now see it in the area view, but we need to write down the rooms to prioritize before switching to task view to allocate
3 votes -
Pan Pacific Travel - Channel connection
Add the Pan Pacific Travel - Channel connection
2 votes -
Multiple Guest & Reservation Notes Fields
An additional note box that is specific to either a booking or a customer.
An additional note box to record detailed information about a guest that doesn't need to appear on the in/out movement report.
At present we use the client note to record the data we need for every booking (where there caravan is stored) and the reservation notes that are specific to that booking. Both of these notes appear on the in / out movement report. A third note, would allow for detailed information to be recorded, which is either specific to the customer or the booking without…
1 vote -
Record Pro Forma Invoice Creation in the Audit Trail
Include the generation of proforma invoice or invoice in Audit Trail so we can check when were the invoices created
The audit trail of a reservation shows many changes but does not reflect when a proforma invoice or invoice is generated. This is useful to check when the invoice is presented to the guest.
1 vote -
Integrate RMS with Outlook Calendar
integrate RMS with outlook calendar
1 vote -
Custom Label Added Control Panel Restrictions
Have the ability to name a restriction in Rate Manager for our own records, or put a note against it
Just wondering if there is currently (or could be?) the ability to name a restriction for our own records, or put a note against it?
For example, I've just applied some Clear Stop Sell and new Stop Sell, so that I could release the restriction of 25 Dec 2024 onwards for online bookings, and then place one from 8 Jan 2025 as I start rolling out availability to online.
It would be good to somehow have something against these that…
1 vote -
Advanced Housekeeping Tasks
Automatically calculate when rooms are DEEP/FULL cleans based on # of nights occupied. i.e. full linen/quilts/protectors every 5th night
Would be good if RMS housekeeping tasks could automatically tell us when we deep clean rooms after X amount of nights occupied (i.e. 3x 1 night stays+2 night stays - we would change on the 5th night that room has been used). We currently manually have a register for each room in our property, that we mark out every 5th night the room is used, it gets a FULL linen change i.e. duvets, mattress & pillow protectors.
If this was a…2 votes -
Custom Reservation Statuses & Colours
Additional booking status which can be customised with the name of the travel agent and colour for the booking charts for confirmed bookings taken by booking agents
This would allow us to confirm bookings taken by travel agents (eg. Hoseasons) who pay the fees 2 weeks after the customers have left to a different colour other than the confirmed booking colour, which is also used for customers who booked directly with us and paid their money in advance of their arrival. Meaning that when the booking status and surname is selected on the booking chart, we would be able to…
14 votes -
Pace Report Monthly Sub Totals
Sub totals in Pace report
Can you please add monthly totals to the pace report as currently you have to pull each month individually, which is time consuming.
1 vote -
Guest Facing Requirements to Include Long Description on the RMS IBE
Long Descriptions to show in guest facing IBE
'Enhance your stay' add on for requirements-
Long description does not show guest facing, only internally when you are in the setup portion in RMS.1 vote
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