24 results found

1. RMS IBE offers the choice to display net rates instead of gross rates prior to adding them to the cart.

   I wanted to bring to your attention a critical update that we believe would greatly enhance the user experience on the RMS IBE platform and improve our competitiveness in the market.

   Currently, our system displays rates at the gross amount without explicitly indicating whether taxes are included. This lack of transparency becomes apparent only after customers proceed to add reservations to their carts. In contrast, many OTA platforms prominently display net rates and specify that taxes are excluded.

   In today's fast-paced society where consumers are quick to compare prices, this discrepancy poses a significant challenge for us. We have concerns that we may be losing direct business to OTAs because our rates appear less competitive at first glance.

   To address this issue, we propose implementing an update to the RMS IBE platform that offers users the option to display rates without taxes prior to adding them to the cart. Alternatively, adding a clear reference to the nightly rate indicating that taxes are included would also be beneficial.

   While we would prefer the former solution for its direct alignment with industry standards, we understand that it may require more resources. Therefore, we are open to considering the latter option if it proves to be a more feasible and efficient solution.

   We believe that implementing this update is imperative for maintaining our competitive edge in the market and ensuring a seamless user experience for our customers. We appreciate your attention to this matter and look forward to discussing the possibilities further.

   Thank you for your time and consideration.

   I wanted to bring to your attention a critical update that we believe would greatly enhance the user experience on the RMS IBE platform and improve our competitiveness in the market.

   Currently, our system displays rates at the gross amount without explicitly indicating whether taxes are included. This lack of transparency becomes apparent only after customers proceed to add reservations to their carts. In contrast, many OTA platforms prominently display net rates and specify that taxes are excluded.

   In today's fast-paced society where consumers are quick to compare prices, this discrepancy poses a significant challenge for us. We have concerns… more

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   0 comments  ·  RMS Internet Booking Engine  ·  Edit…  ·  Delete…  ·  Admin →
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2. Mandatory Fields, need to be mandatory on online reservations.

   Each company has mandatory fields that have to be completed when making a reservation. What I do not understand is when guests make an online reservations, Those fields are not mandatory to them. Example: They do not have to fill in kids, vehicles, or pets. It is very frustrating to get called in the middle of the night because they have a 2nd vehicle coming in and only 1 pass was given.

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3. Guest Facing Requirements to Include Long Description on the RMS IBE

   Long Descriptions to show in guest facing IBE

   'Enhance your stay' add on for requirements-
   Long description does not show guest facing, only internally when you are in the setup portion in RMS.

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   Gathering Interest  ·  AdminRMS Product Development (Product Manager, RMS) responded

   
   

4. Select Multiple Categories on the Internet Booking Engine Search

   I would like RMS Book now button to be able to book more than one category in the first search..

   Currently, if there is only 1 room type in the category that holds two people, and the number of people staying is 4 ADTs, the user has to add to cart and then do another search.

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   Gathering Interest  ·  AdminRMS Product Development (Product Manager, RMS) responded